Privacy policy

Privacy Policy

By virtue of the provisions in Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of persons with regards to the processing of personal data and the free movement of these data and by which Directive 95/46 / CE (General Data Protection Regulation) is repealed, we inform you that the data you provide us with, will be processed by the owner of this website for the following purposes:

Section "Customer service / Contact": The data you provide will be processed in order to answer your questions or requests and provide the services requested by you.

"Subscription to the Newsletter": We inform you that the data you provide us with, will be processed in order to manage the sending of commercial information about our apartments through ordinary mail, e-mail or SMS,

"Reservations": The personal data provided in this section will be processed in order to manage the reservations requested by you. In all cases, the data provided may be processed for the purpose of preparing internal statistics to improve our services. The personal data provided will only be kept as long as our commercial relationship is maintained, and will be blocked once it has expired, during the period established by the legal prescriptions, available only to Courts and Tribunals to deal with possible claims, after which, the said data will be canceled. The legal basis for the treatment of your data is the fulfillment of the contractual obligations assumed by you when requesting our services. We inform you that the personal data provided may be processed in order to send you informative and other communications (offers, events, congratulations) for which you have to check the box enabled for this purpose. The data provided will be kept for this purpose as long as you do not request the cessation of advertising mailings. You have the right to withdraw your consent at any time. The withdrawal of consent will not affect the legality of the treatment based on the consent prior to its withdrawal. You can exercise at any time the rights of access, rectification, deletion, opposition, limitation of treatment, by contacting the following email address: or the following postal addresses: HOUSING SOLUTION BCN & Girona SL with address in Moll de Lleida bloc 2 office J Tarragona 43004 or also LOST STORIES SL, with address at C / Carmen, 19, base Girona 17004.

Once your request has been received, we will send you a form to exercise the specific right requested, which you must complete and send us along with a photocopy of your ID or Passport. Once this said documentation has been received, we will attend the exercise of your rights within the legally established deadlines and in case of not having obtained a satisfactory exercise of your rights, you may file a claim with the Control Authority, the Spanish Agency for Data Protection:

2. Cookies

See policy related to the use of cookies

3. Registration of visits

In each access to the server of, the IP address from which the user browses will be collected and recorded, as well as the pages visited on These data will be stored in a LOG file for statistical purposes and to determine the number of page views.

4. Hyperlinks

The portal allows access to other web pages managed and controlled by third parties through different links to make it easier for users to search for information, content and Internet services, without in any case being considered a recommendation or invitation to visit them.

  • Any hyperlink to the portal will be to the main page or pages of the sections it contains;
  • Reproduction of the services or contents of is not allowed under any circumstances.
  • The web page on which the hyperlink is established will not contain information or illegal content, contrary to morals, good customs or public order, nor will it provide content contrary to any third party rights;
  • The establishment of the hyperlink will not imply the existence of a commercial relationship between and the owner of the website or portal from which it is made, nor that has authorized the hyperlink or supervised, known, accepted or assumed the services and content offered on the said portal. The website does not market, nor controls beforehand, nor makes the contents, services and information available on said web pages as their own, and is not responsible for them or for the information and statements that are included in them. Neither is responsible for damages of any kind that may arise from access, maintenance, use, quality, legality, reliability and usefulness of the content, information, communications, statements, products and services existing or offered in web pages not managed by itself.

5. General

Housing Solution BCN & Girona, SL and Lost Stories SL reserve, without prior notice and at any time, the right to temporarily suspend access to their website and to make any modifications they deem appropriate to the page, the services or information offered, its presentation or location and the conditions of access and use of the website All information received on this website will be considered assigned to Housing Solution BCN & Girona SL and Lost Stories SL free of charge accordingly. The e-mail will not be considered a valid means for the purposes of submitting claims. To do so, the Legal Advice Department of should be contacted, located in Moll de Lleida, bloc 2, office J Tarragona 43004 and which will indicate in each case the channels to follow.

All questions relating to the website are governed by Spanish law and are subject to the jurisdiction of the corresponding Courts and Tribunals, waiving any jurisdiction that may correspond.

6. Veracity of data

The user will respond, in any case, to the veracity of the data provided, reserving the right to exclude from the registered services any user who has provided false data, without prejudice to other actions that may be required by law. Likewise, the user must be duly authorized to provide data from third parties. Only with the consent of the future guests of the apartments can the user provide such data. Such information, which will allow to provide a better service to its guests is optional, therefore, its consignment by the user, implies, under their sole responsibility, the assumption of the duty to inform those of the content of our Privacy Policy prior to the offering of personal information.

7. Responsibility of Apartments in Girona

Access to the site does not imply in any case the existence of a commercial relationship between the user and

The printed version of the reservation made serves as a locator when you go to the apartment. The reservation of accommodation nights on this website implies the adhesion and acceptance by the client of each and every one of the general conditions set out here. By accepting the following clauses, you declare and accept:

  1. Be of legal age and have full capacity to make the reservation, stating that you understand all the conditions found on the website.
  2. That the data provided when you make the online reservation is true, complete and concise.
  3. Only those pages that appear within the web map are included in the web.
  4. That access to this website is the responsibility of the user.
  5. That once the reservation is made, the electronic document in which it has been formalized will be archived, and you can access it at any time.
  6. That confirms the reservation made, that is the dates indicated, the number of rooms, people and the chosen apartment.
  7. The conditions and price of the reservation made are those expressly determined in the rate conditions expressly included on the page where you make the reservation.
  8. Regarding the relationship with the portal, it gives you the possibility to reserve apartments chosen through its website but does not offer any type of additional service provision under its responsibility.
  9. That your credit card details are collected in order to guarantee the reservation. Its payment will be made in the chosen apartment and only in the case of cancellations or no-shows, the reservation will be canceled and the charge set in the rate conditions will be made.
  10. Offers will only be valid for as long as they remain accessible to the recipients of the service.

8. Prices

The prices indicated are Retail Prices V.A.T, included. The price includes: Price per night depending on the type of apartment selected, except for apartments where the inclusion of other services is specifically indicated. The price does not include: Any unspecified service as well as extras such as transfers, tips, parking, etc. Time of entry (check-in) and departure (check-out) as a general rule and unless expressly agreed otherwise with the establishment: the apartments may be used from 3:00 p.m. on the day of arrival and must be vacated before 12.00 on the day of departure.

9. Passports and visas

All travelers, without exception (children included), must carry their corresponding and valid personal and family documentation, be it their passport or D.N.I., according to current legislation. It will be on their behalf when the trips require to obtain visas, passports, vaccination certificates, etc. Children under 18 years of age must carry written permission signed by their parents or guardians, in anticipation that it may be requested by any authority. If the granting of visas is rejected by any Authority, for particular reasons linked to the user, or their entry into the country is denied due to lack of the requirements that are demanded, or by default in the required documentation, or for not bearing it, Housing Solution BCN & Girona SL and Lost Stories SL through their website decline all responsibility for events of this nature, being the consumer responsible for any expenses that may arise, applying in these circumstances the conditions and rules established for the cases of no-show.